Legal

Terms & conditions

These terms apply when you place an order with Salgo. The terms that govern any particular order are the ones in force at the moment you placed it — changing this page never changes an order you have already made.

What we sell

Every piece is made to order to the configuration you choose — frame, size, fabric, legs and finish. Because each build is made for you, it is not held in stock and is not resaleable as a standard item. That is why the cancellation window is what it is, and why it closes once the build has started.

Prices

Prices are shown in Indian rupees and are calculated from the options you pick. The price is recalculated on our side when you place the order, so the figure you are charged is always the one your configuration actually comes to. Delivery is charged once per order, however many pieces it contains.

Payment

We do not take payment online yet. We confirm your build with you first, then arrange the 50% advance that starts it, with the balance due before dispatch.

Cancellations and refunds

You can cancel within 3 days of placing an order. The full terms, including any cancellation fee and when a refund arrives, are set out on our cancellations & refunds page.

Delivery

We deliver within Kerala. Lead times, what happens on the day and what to check on arrival are set out on our delivery & shipping page.

Your account

Orders live in your account, which is how you track them, download an invoice and cancel within the window. Keep the email address on your account current — it is where order updates and receipts are sent.

Contact

Questions about an order, or about these terms, go to our contact page.

Salgo builds and sells made-to-order furniture in Kerala, India. Our full business and registration details are available on request through the contact page.